Change Alarm (Siren Sounds) in Sentry (Classic Sentry or WebSentry).

Overview

This article assumes that the user has basic computer skills, is the administrator for the Enterprise Alert system and is familiar with where the sentry product is installed on the computer.

Note – Sentry products are designed to use .wav files for sirens/alarms. Other file types (.mp3, etc.) may not work.

Resolution/Topic

Classic Sentry (xnsentry) 

1. Exit  xnsentry.
2. Navigate to the xnsentry folder
3. Open the xnsentry folder
4. Copy the .wav you want to use for notifications to the xnsentry folder
5. Inside the xnsentry folder, create a folder and name It “backup”
6. Copy xnsentry.ini to the backup folder
7. Edit the copy of  xnsentry.ini that is in the xnsentry folder
8. Search for the WaveFile parameter
   1. Example - WaveFile=C:\Amcom\EnterpriseAlert\ringin.wav
9. Change the name of the .wav file to the .wav file you want to use
   1. Example – if the name of the .wav file is nationalanthem.wav, the parameter should read - C:\Amcom\EnterpriseAlert\nationalanthem.wav
10. Save the change
11. Start xnsentry and place a test call.  If there are any issues, copy the xnsentry.ini file from the backup folder to the xnsentry.ini folder. Call support for assistance

WebSentry

1. Navigate to the SentryClient folder
2. Open the  SentryClient  folder
3. Copy the .wav you want to use for notifications to the SentryClient folder
4. Inside the SentryClient folder, create a folder and name It “backup”
5. Copy AmcomSentryClientApp.exe.Config  to the backup folder
6. Edit the copy of  AmcomSentryClientApp.exe.Config  that is in the SentryClient folder
7. There are 2 parameters for .wav files in this file.  The 2^nd is for call notifications only. The first is for all other notifications.
   1. Example
      1. <add key="WaveFile" value="c:\spok\enterprisealert\SentryClient\sound53.wav"
      2. <add key="WaveFileForCallNotification" value="c:\spok\enterprisealert\SentryClient\siren03.wav" />.
8. Search for the WaveFile parameter
9. Change the name of the .wav file to the .wav file you want to use
   1. 1. Examples
         1. If you want to use nationalanthem.wav for all notifications but call notifications, the parameter should read - <add key="WaveFile" value="c:\spok\enterprisealert\SentryClient\nationalanthem.wav"
         2. If you want to use nationalanthem.wav for call notifications only the parameter should read - <add key="WaveFileForCallNotification" value="c:\spok\enterprisealert\SentryClient\nationalanthem.wav"
10. Start WebSentry.
    1. If you changed the 1^st parameter, the “new” .wav file should be played.
    2. If you changed the 2^nd parameter, place a test 911 call to confirm notifications are working. The “new” .wav file should be played.
11.   If there are any issues, copy the AmcomSentryClientApp.exe.Config  file from the backup folder to the SentryClient folder. Call support for assistance