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Cannot Stay in Ready Mode

Overview

 

User will successfully log into MediCall and then the phone system only to be put back into not ready usually within about 1-2 minutes.   Resetting the physical phone and or workstation will not resolve this issue.  Resetting the user’s account if using Cisco system also will not resolve this issue. 

 

Resolution/Topic

 

The most common cause of this issue is call forwarding implementation.   If call forwarding has been applied to the main number of the specific workstation, the workstation will not be able to go ready and will be put back into not ready as the needed line has been set to a device outside of the call manager or similar.  Removal of the call forward feature from the main line will allow the operator to go ready and stay ready as needed.

 

Related Defects:

N/A

 


KB52959