Smart Alert Errors 00xxx - Zetron Errors
Zetron Errors
The following table lists errors for the Zetron module. While not Smart Suite errors, these may appear in Smart Alert.
| Error No. | Initiated | Description | Action |
|---|---|---|---|
| 00 | Zetron | OK | Not an actual "error", but included here to go along with the other values. |
| 02 | Zetron | I/O error - Communications or DOS Error | There may be a problem with communicating with the Zetron or the runing of a DOS command within the Zetron. If this problem persists, please contact Amcom (Smart Suite) support. |
| 03 | Zetron | I/O error - Fatal Comm. or DOS Error | A problem occurred in communicating with the Zetron or the running of a DOS command within the Zetron that ended with an error. If this problem persists, please contact Amcom (Smart Suite) support. |
| 04 | Zetron | Timeout occurred due to inactivity | If this problem persists, please contact Amcom (Smart Suite) support. |
| 05 | Zetron | Carrier loss occurred | If this problem persists, please contact Amcom (Smart Suite) support. |
| 06 | Zetron | Maximum session time exceeded | If this problem persists, please contact Amcom (Smart Suite) support. |
| 07 | Zetron | Invalid Login, try again | If this problem persists, please contact Amcom (Smart Suite) support. |
| 08 | Zetron | Login rejected | This may occur from time to time. The ZBIF application may have to be reset, or the ZBIF PC may have to be rebooted. If this problem persists, please contact Amcom (Smart Suite) support. |
| 09 | Zetron | Serious database error | Contact your Zetron system administrator to check the Zetron connection, database, and operation. If this problem persists, please contact Amcom (Smart Suite) support. |
| 10 | Zetron | Invalid Command | A command was sent to the Zetron thaat is not in the list of COMMANDs. If this problem persists, please contact Amcom (Smart Suite) support. |
| 11 | Zetron | Bad arguments for Command | Possible misconfiguration in Zetron template update script(s). If this problem persists, please contact Amcom (Smart Suite) support. |
| 13 | Zetron | Previous update failed, retrying; if OK, then do update again | If this problem persists, please contact Amcom (Smart Suite) support. |
| 14 | Zetron | Comm Server is down - maybe it's been stopped, or it can't link up | If this problem persists, please contact Amcom (Smart Suite) support. |
| 15 | Zetron | Comm Server is not acknowledging request | Contact your Zetron system administrator to check the Zetron connection, database, and operation. If this problem persists, please contact Amcom (Smart Suite) support. |
| 20 | Zetron | Couldn't shell to external program | If this problem persists, please contact Amcom (Smart Suite) support. |
| 21 | Zetron | Problem running external program | If this problem persists, please contact Amcom (Smart Suite) support. |
| 22 | Zetron | File I/O problem doing command | If this problem persists, please contact Amcom (Smart Suite) support. |
| 23 | Zetron | User aborted the command in progress | If this problem persists, please contact Amcom (Smart Suite) support. |
| 24 | Zetron | The option to do this is not active | A command failed due to privilege / access rights on the Zetron database. If this problem persists, please contact Amcom (Smart Suite) support. Be prepared to contact your Zetron system administrator. |
| 25 | Zetron | You do not have access to this ID or item | A command failed due to privilege / access rights on the Zetron database. If this problem persists, please contact Amcom (Smart Suite) support. Be prepared to contact your Zetron system administrator. |
| 26 | Zetron | Some other user has a resource, try later | Another user connected to the Zetron database has a lock on the record. Wait and try the action again. If this problem persists, please contact Amcom (Smart Suite) support. |
| 27 | Zetron | "No match found" eg, "No match found to template name", "No match was found for input ID. Record not deleted from Paging Terminal.", etc |
This may occur during an update. "Missing templates" refers to not finding a specified template on the Zetron database. "No match found for ID" means that the specified subscriber / pager ID does not exist in the Zetron database. Check the Zetron database for the correct records and try again. If this problem persists, please contact Amcom (Smart Suite) support. |
| 28 | Zetron | "Database warning" eg, "Database error has occurred. ID is not added to the Paging Terminal (or updated if it exists)." |
An "update" was sent for a specific subscriber or pager ID that does not exist on the Zetron database. It may have been inserted at this point, try the update again. If this problem persists, please contact Amcom (Smart Suite) support. |
| 29 | Zetron | "Bad input data" eg, Bad data, validation failed. ID is not added to the Paging Terminal (or updated if it exists). |
One or more values passed to the Zetron is incorrect (for example, CAPCODE information). Check the values passed and verify length, formatting, type, etc on the Zetron database and try again. If this problem persists, please contact Amcom (Smart Suite) support. |
| 30 | Zetron | No empty slot for a new ID was found | Contact your Zetron system administrator to check the Zetron database. If this problem persists, please contact Amcom (Smart Suite) support. |
| 31 | Zetron | Record changed by others, try again | Another user connected to the Zetron database has modified the record. Wait and try the action again. If this problem persists, please contact Amcom (Smart Suite) support. |
| 32 | Zetron | Maximum subscriber limit reached | Contact your Zetron system adminstrator to increase the subscriber limit on the Zetron database, or delete unused records to free up slots. If this problem persists, please contact Amcom (Smart Suite) support. |
| 50 | Zetron | Local user end-session key seen, to Init state | If this problem persists, please contact Amcom (Smart Suite) support. |
| 51 | Zetron | Program exited abruptly at host | If this problem persists, please contact Amcom (Smart Suite) support. |
| 52 | Zetron | Remote user end-session key seen, to Init state | If this problem persists, please contact Amcom (Smart Suite) support. |
| 53 | Zetron | Remote user end-session key seen, to Login state | Not an actual "error", but included here to go along with the other values. However, the connection should not be connecting and reconnecting frequently. If this problem persists, please contact Amcom (Smart Suite) support. |
| 60 | Zetron | Session ended normally by user, to Init state | Not an actual "error", but included here to go along with the other values. However, the connection should not be connecting and reconnecting frequently. If this problem persists, please contact Amcom (Smart Suite) support. |
| 61 | Zetron | Session ended normally by user, to Login state | Not an actual "error", but included here to go along with the other values. However, the connection should not be connecting and reconnecting frequently. If this problem persists, please contact Amcom (Smart Suite) support. |
| 62 | Zetron | Interface program exited normally by user command | Not an actual "error", but included here to go along with the other values. However, the connection should not be connecting and reconnecting frequently. If this problem persists, please contact Amcom (Smart Suite) support. |
| 63 | Zetron | Another program requested resource; to Init state | Another program has taken or is attempting to connect to the Zetron database and it is now disallowing access. If this problem persists, please contact Amcom (Smart Suite) support. |
| 70 | Zetron | Configuration error - bad config file settings, or problem | If this problem persists, please contact Amcom (Smart Suite) support. |
| 90 | Zetron | Command-line error | If this problem persists, please contact Amcom (Smart Suite) support. |
| 99 | Zetron | Internal logic error | If this problem persists, please contact Amcom (Smart Suite) support. |
See also: 109xx APDI Errors, 183xx Glenayre Errors
KB52206