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Smart Alert Errors 100xx - TNPP Errors

TNPP Errors

 


 

The following table lists the Smart Alert errors for the TNPP module.

Error No. Initiated Description Action
10000 TNPP Link is down Check the error log for possible reasons. Also check the Amcom (Smart Suite) TNPP process(es), the serial connection, and the paging terminal.
10001 TNPP The paging terminal's queue is full. Pages will be delayed. This problem should correct itself. If it continues, contact the administrator of your paging terminal or RCC.
10002 TNPP Too many NAKs received Check the serial connection between the Amcom (Smart Suite) server and the paging terminal.
10003 TNPP Invalid page packet Check the paging tables in the Smart Center database for invalid data.
10004 TNPP Invalid port Check the value of PORT in the tnpp.ini file. If this is correct, verify that the port is configured properly.
10005 TNPP Invalid login Check the login SQL in tnpp.ini.
10006 TNPP No carrier Check the phone circuits and modems at the Amcom (Smart Suite) server and the RCC paging terminal.
10007 TNPP No dial tone Check the phone circuits and modems at the Amcom (Smart Suite) server.
10008 TNPP No answer Verify the phone number in the RCC table.
10009 TNPP Modem is Busy This may happen occasionally during normal operation. If it continues, contact your paging RCC.
10010 TNPP Modem error Check the modem and all connections.
10011 TNPP Lost connection This may happen occasionally during normal operation. If it continues, check all connections, and contact your paging RCC.
10012 TNPP Page port has been switched. Contact your paging provider.
10013 TNPP Too many pages Contact your system administrator.
10014 TNPP Wait For Response Timeout
10015 TNPP Unexpected Character
10016 TNPP Invalid Initialization File The initialization file is unreadable or has an invalid section or keyword.

KB52208