Smart Alert Errors 103xx - VRU Errors
VRU Errors
The following table lists the Smart Alert errors for the VRU module. These may be slightly different based on your version of Smart Suite.
| Error No. | Initiated | Description | Action |
|---|---|---|---|
| 10300 | VRU | Dialogic error. | General Dialogic error. |
| 10301 | VRU | Memory error while processing the ini file. | Unable to allocate memory. Restart the process. If this problem persists, please contact Amcom (Smart Suite) support. |
| 10302 | VRU | Problem with the script. | Correct the script before continuing. |
| 10303 | VRU | Missing next node. | Add the missing node to the script and restart the vru process(es). |
| 10304 | VRU | System error. | If this problem persists, please contact Amcom (Smart Suite) support. |
| 10305 | VRU | Error with Global gc_MakeCall command. | Making a global call on the specified channel has failed. Please check the VRU process debug file to find out why making the call failed. |
| 10306 | VRU | Error with Global gc_DropCall command. | Dropping a global call on the specified channel has failed. Please check the VRU process debug file to find out why dropping the call failed. |
| 10307 | VRU | Error with Global gc_WaitCall Timeout. | Caller hung up during the first ring and process timed out waiting to get an event. |
| 10308 | VRU | Problem writing to MEET_ME_LOG table. | Check the Smart Center database for problems (ie, contact Amcom (Smart Suite) support). |
| 10309 | VRU | Problem dialing overhead page number. | Check the overhead page number. |
| 10310 | VRU | Problem speaking overhead message. | Make sure text of the overhead message exist in the VRU vocabulary. |
| 10311 | VRU | Problem validating overhead paging status. | Make sure overhead paging status codes in the database match the ones in the VRU script. |
| 10312 | VRU | Recipient could not be authenticated. | Verify ID and password before continuing. |
| 10313 | VRU | Problem dialing phone number. | Verify phone line and the number being dialed. |
| 10314 | VRU | Problem playing the recorded file or speaking the message. | Make sure prompt or the phrase is available. |
| 10315 | VRU | No dialing pattern for the number. | Modify phone_number_pattern table to allow for phone number translation. |
| 10316 | VRU | Problem processing query/response(s). | Problem with query/response portion. |
| 10317 | VRU | Database access error. | Access error such as read from database, file access error or such. |
| 10318 | VRU | Detected Answering Machine. Voice mail option disabled. | Reached answering machine, but could not leave a message since voice mail option is disabled. |
| 10319 | VRU | Invalid response from recipient. | Recipient's response was not correct. Verify options are presented correctly. |
| 10320 | VRU | Recipient hung up without confirmation. | Recipient hung up without selecting a correct response. |
| 10321 | VRU | Problem querying data. | Application was not able to query for the data. |
| 10322 | VRU | Detected a busy tone. | Number dialed was busy. |
| 10323 | VRU | Call was not answered. | Call was not answered. |
| 10324 | VRU | Detected fax tone. | Fax tone was detected. |
| 10325 | VRU | Detected answering machine - received an hang up. | Application detected answering machine and received an hang up while waiting for confirmation. |
| 10326 | VRU | Problem accessing recorded files. | Application could not find the recording. Verify its location. |
| 10327 | VRU | Problem logging responses. | Application could not log the recipient's response. If this problem persists, please contact Amcom (Smart Suite) support. |
| 10328 | VRU | Problem determining call result. | Dial result was not clear and application could not identify the call result. If this problem persists, please contact Amcom (Smart Suite) support. |
| 10329 | VRU | Problem logging recipient answer. | Application could not log recipient's response. If this problem persists, please contact Amcom (Smart Suite) support. |
| 10330 | VRU | Invalid response from recipient. | Invalid response from the recipient. |
| 10331 | VRU | Recipient hung up. | Recipient hung up without making a selection. |
| 10332 | VRU | Detected operator intercept tone. | Detected operator intercept tone. Verify the number or the phone line. |
KB52214