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Smart Console Required Permissions

The following instructions are for Amcom Permissions that need to be enabled or set after a new smart console installation to ensure full functionality of the application accessing local files/folders:

1. Ensure permissions for C:\oracle and C:\Program Files\Amcom for Users is set to full control for both User group and Authenticated User group

  • a. Right click > Properties > Security Tab
  • b. Select Users, Click Edit, select full control, Apply, OK.


2. Ensure the registry also has proper permissions.

  • a. Start > Run > regedit
  • b. Expand the keys HKEY_LOCAL_MACHINE\Software\Amcom
  • c. Right click on Amcom and select Permissions
  • d. Grant full control to Users and Authenticated Users.
  • e. Expand the keys Windows Telephony Registry: HKEY_LOCAL_MACHINE\SOFTWARE \MICROSOFT\WINDOWS \CURRENT VERSION\TELEPHONY
  • f. Right click on Telephony and select Permissions
  • g. Grant full control to Users and Authenticated Users.