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Smart Console Required Permissions

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The following instructions are for Amcom Permissions that need to be enabled or set after a new Smart Console installation to ensure full functionality of the application accessing local files / folders:

 

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1. Ensure permissions for C:\oracle and C:\Program Files (x86)\Amcom for Users is set to full control for both User group and Authenticated User group

  • a. Right click --> Properties --> Security Tab
  • clipboard_e156bb33551d4399c14f848e1c405905a.png
  • b. Select Users, Click Edit, select full control, Apply, OK.

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2. Ensure the registry also has proper permissions.

  • a. Start --> Run --> regedit
  • b. Go to the key HKEY_LOCAL_MACHINE\Software\Amcom
  • c. Right click on Amcom and select Permissions
  • d. Grant full control to Users and Authenticated Users.
  • e. Go to the key for the Windows Telephony Registry: HKEY_LOCAL_MACHINE\SOFTWARE \MICROSOFT\WINDOWS \CURRENT VERSION\TELEPHONY
  • f. Right click on Telephony and select Permissions
  • g. Grant full control to Users and Authenticated Users.
  • h. Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Amcom
  • i. Right click on Amcom and select Permissions
  • j. Grant full control to Users and Authenticated Users.
  • k. Go to the key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Telephony
  • l. Right click on Telephony and select Permissions
  • m. Grant full control to Users and Authenticated Users.