Integrating Messenger with Spok Go Using WCTP

Limitations

This integration method is subject to the limitations below:

• A WCTP device must be created for every Spok Go messagable entity (ex: users, roles or groups) that needs to receive WCTP messages

Before You Begin...

• Ensure Spok Messenger 5.17 or higher is installed.  

• Ensure you have a license to use WCTP.

Step 1: Get the Spok ID of the Spok Go User

This step captures the Spok ID of the user for whom notifications will be sent from Spok Messenger.

1. In Spok Go, click the Administration icon .

2. Click the user account. An edit screen is displayed.

3. Click the Access and Identity tab.

4. Copy the Spok System ID.

Step 2: Configure Spok Messenger to Send WCTP Messages to Spok Go  

1. Create a new WCTP gateway to send notifications to Spok Go. See Spok Messenger Gateways: WCTP for more information about creating a WCTP gateway.
2. Configure the Return Address. This is usually a combination of the Messenger server's name and the domain of the certificate that is installed on the server.

   Example: MessengerServerName.CertName.com

   Also ensure that "Return Address" is selected for the Sender ID Format.

3. Create and configure a new WCTP device.  See Creating and Managing Devices in Spok Messenger > Configuring WCTP Devices. The address of the device must include the user's Spok ID and be entered in this format: 
   User_SpokID
   
   Example addres:
   User_7cc0c112-8eca-4e7e-bb01-e79b3665aae7
   
   Note that other Spok Go entities that can be messaged via WCTP include Care Team Roles (ex: “Role_role ID”), and Message Groups (ex: “Group_group ID”).

Step 3: Configure the On-Premises Gateway to Receive WCTP Messages

See Integrating Spok Messenger with Spok Go.