Getting Started with Spok Go for iOS

Downloading the Spok Go Secure Messaging App

Your organization may use an MDM to install Spok Go on multiple devices. In this case, your device will already have Spok Go installed on it, and you can skip the installation instructions below.

If you need to download the application yourself, navigate to the App Store and search for Spok Go. Find Spok Go in the results list, and tap Get to install the application.

Signing In

If it is your first time signing in, enter the organization code that you received from Spok in the Organization ID field, then tap Next. If you do not know your organization code, tap Find Your Organization. You will receive an email for each organization that you are affiliated with, containing that organization's code.

Skip to step 2 if you have previously signed in.
On the next screen, you will see several options for signing in.
1. Each blue button lists an identity provider which your organization uses. Tap on one to sign in using your organization's credentials.
2. Tap Spok Go Account to sign in using your Spok Go credentials.
3. Tap a different organization from Recent Organizations to sign into a different organization.
4. Tap Sign Into Another Organization if none of the previous options allows you to sign into your organization.
When you successfully sign in, you will be taken to your Inbox.
If you are locked out of your account, contact your organization's IT administrator.

A Spok Go mobile device session will expire after 90 days of inactivity. After the session expires, you will be required to sign in again.

Using Two-Step Verification

Your organization may require native users to log in to Spok Go using two-step verification. With two-step verification, you need to enter your username and password for Spok Go, then you need to enter a security code from a third-party authenticator app or use a physical security key to verify your identity.

You must set up two-step verification in Spok Go for Desktop before you can sign in using two-step verification on your mobile device. For more information, see Setting up Two-step Verification.

Signing In with an Authenticator App

Enter your username and password for Spok Go. A prompt for your 6-digit security code appears.
Open your third-party authenticator app and enter the 6-digit security code on the Verify Your Identity screen, then tap Verify.

If your authentication was successful, you will be taken to your Inbox.

If your two-step verification fails or you cannot access your authenticator app, contact your administrator or your organization's technical support immediately.

Signing In with a Security Key

Enter your username and password for Spok Go. A prompt for your security key appears.
Hold your security key to the back of your phone. If the security key matches the key used during enrollment, you are signed in.

Inbox Overview

All activities which you have initiated, which have been sent to you, or in which you are included, will appear in your Inbox.

The header at the top of the Inbox allows you to switch between views. Tap the header to choose between the Inbox or Hidden Activity views. For more information, see Viewing Hidden Activities.

The icons on the bottom of the app allow you to navigate between different parts of Spok Go.

Icon	Description
	The Inbox displays your individual and group messages, as well as alerts and notifications.
	Tasks displays the list of active alerts that you accepted from the alert systems configured at your site, such as nurse call. If you declined or escalated an alert, the alert will not be displayed in your Tasks folder. When you complete a task, the alert will be removed from the Tasks folder.
	Search allows you to search for users, care team roles, user groups, and on-call groups.
	In My Assignments, you can view and manage your Care Team Roles, and view your On-Call Schedule.
	Tap the Account icon to view and manage settings for your user account.