Spok Mobile Message Status Definitions

Overview

These are the definitions of the message status when reviewing message logs for Spok Mobile

• Queued
  A message is considered queued if the message is currently in the queue and is waiting to be sent to the message receiver’s device.
• Accepted
  A message is considered accepted if the system has confirmed that it can successfully send the message to the message receiver’s device.
• Enroute
  A message is considered enroute if the message is currently traveling to the message receiver’s device.
• Error

--No response from Device timeout expired--

Usually a 2 minute time out from when the Notification message goes ‘enroute’ . This error is thrown if …

The device was off, or did not receive push notification for some reason ( Airplane mode setting, Do not disturb setting, 3rd party Task killer app, 3rd party Battery Saver App, wifi and/or firewall issues, connection problem to Apple/Google from device, etc..)

--No response from User timeout expired--

Usually a 5 minute time out from when the Notification message goes ‘enroute’ . This error is thrown if …

Notification was ignored by user

• Delivered
  A message is considered delivered if the message has successfully reached the message receiver’s device, but the receiver has not yet chosen a response option.
• Read
  A message is considered read if the message was read by the message receiver on his or her device.
• Acknowledged
  A message is considered acknowledge if the message receiver viewed and acknowledged the message on his or her device
• Ignored
  A message is considered ignored if the message receiver clicked on the "Decline" button when they received the message.
• Failed
  A message is considered failed if the message could not be successfully sent to the message receiver.
• Wiped
  When a user selects "Delete All" messages on their device and then selects "OK".  All messages will be wiped from that specific device.