Spok Mobile Message Status Definitions
These are the definitions of the message status when reviewing message logs for Spok Mobile
A message is considered queued if the message is currently in the queue and is waiting to be sent to the message receiver’s device.
A message is considered accepted if the system has confirmed that it can successfully send the message to the message receiver’s device.
A message is considered enroute if the message is currently traveling to the message receiver’s device.
--No response from Device timeout expired--
Usually a 2 minute time out from when the Notification message goes ‘enroute’ . This error is thrown if …
The device was off, or did not receive push notification for some reason ( Airplane mode setting, Do not disturb setting, 3rd party Task killer app, 3rd party Battery Saver App, wifi and/or firewall issues, connection problem to Apple/Google from device, etc..)
--No response from User timeout expired--
Usually a 5 minute time out from when the Notification message goes ‘enroute’ . This error is thrown if …
Notification was ignored by user
A message is considered delivered if the message has successfully reached the message receiver’s device, but the receiver has not yet chosen a response option.
A message is considered read if the message was read by the message receiver on his or her device.
A message is considered acknowledge if the message receiver viewed and acknowledged the message on his or her device
A message is considered ignored if the message receiver clicked on the "Decline" button when they received the message.
A message is considered failed if the message could not be successfully sent to the message receiver.
When a user selects "Delete All" messages on their device and then selects "OK". All messages will be wiped from that specific device.