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Spok

Spok Mobile Release Notes 4.6.x

Server 4.6.0 (March 2, 2020)

New Features and Enhancements in Spok Mobile Server 4.6.0

  • Support for mute switch override feature for iOS versions 11 and above.
  • Support for Do Not Disturb (DND) override feature for iOS versions 11 and above.
  • Various security fixes.

Corrected Issues

  • The Standalone Registration form related to Messenger did not work in some circumstances.
  • If the Principal and Mirror servers changed their roles in the Care Connect installer, the installation would fail.
  • If the Mirror option was enabled in the Care Connect installer, Test Connection would return an error and High Availability settings would be lost following the installation.
  • When using Spok Console, the first message sent from Spok Mobile to an on-call recipient would always be sent to only the first assigned user in the group.
  • When attachments were enabled or disabled in Group Device Settings, Android devices did not reliably receive the updated setting.
  • When using Smart Suite with on-call groups and v3fix enabled, on-call groups in Smart Suite would appear as unavailable in mobile search results, even though the groups had assigned on-call users.
  • When using Smart Suite with v2fix, more than 25 records were returned by SpokDRS when searching from the mobile application with more than 1 search term.
  •  An exception would be generated when integrating a host system with projections disabled.
  • The "Amcom.AMC.MessageLibrary.SynchRegistration" message type remained in QUEUED Status, even though registrations were being synced and delivered.
  • The "ENROUTE" status was not being updated in the Premise Database.
  • The "No Response from device" mechanism did not work properly.
  • When projections were enabled or disabled, user devices would not receive a push notification, which prevented them from updating their device settings.
  • Unexpected Spok Mobile messages were received with the text "The message you replied to is no longer available” even if the user did not reply to a message.

Known Issues

  • None.

iOS 4.6.2 (March 2, 2020)

New Features and Enhancements in Spok Mobile for iOS 4.6.2

  • Support for mute switch override feature for iOS versions 11 and above.
  • Support for Do Not Disturb (DND) override feature for iOS versions 11 and above.
Note: The above features are available to end users when Spok Mobile Server is upgraded to 4.6.

Corrected Issues

  • When searching for a group by name, the search returns a department name instead of the group name.

iOS 4.6.1 (August 20, 2019)

Corrected Issues

  • The Avaya Equinox app did not launch correctly.
  • Text in a new message did not formatted correctly.
  • After the user accepted or declined a message during the update process, the user was not taken back to the Messages screen.
  • The wipe command did not remove messages on iOS 10 and iOS 11
  • Pager Tone continued to play even after the user opened the app.
  • The app did not prompt the user when the user tried to attach a video file.

Spok Mobile for iOS 4.6.1 has been tested on, and works with, iOS 13.

Android 4.6.2 (July 29, 2019)

Corrected Issues

  • Push notifications were not being sent to the device.
  •  The app stopped responding if many push notifications were received at once.
  •  Status changes from webXchange did not appear in the mobile app.
  •  User name changes from webXchange did not appear in the mobile app.

  •  If the tone volume was set low, but not muted, the tone volume would be set to maximum when a message was received.

Android 4.6.1 (March 12, 2019)

New in Spok Mobile 4.6.1 for Android

  • Spok Mobile for Android now uses the latest cloud notification service from Google. This robust service is the latest from Google, and it powers your users’ Spok Mobile message notifications as soon as they update.

Please have Android users update before April 1, 2019 to avoid service interruptions.

  • Several background jobs in the app are now optimized for performance. For example, finishing your registration and receiving administrator setting changes can finish quicker and require less cellular or Wi-Fi data.

Corrected Issues

  • In some cases, Spok Mobile for Android users would be taken back to the Registration screen when they attempted to access the Settings on their devices. This could occur if the state of Host Projections was changed on the Spok Mobile Admin > Administration > Integrations screen.
  • On Samsung Galaxy 9 and 9+, Spok Mobile would crash when attempting to access the Settings screen.
  • In some cases, when Spok Mobile was set to use chat-style messaging, Android devices which did not have any lock screen set, or which were set to use Swipe to unlock, would not receive an audible alert tone when a message was received.
  • If a device was locked while the application is in focus, incoming messages would not rebeep. This issue occurred because the device behaved as if the application was open, even when the screen was locked.

  • Fixed an issue in which the application would become unresponsive in some cases.

iOS 4.6.0 (January 29, 2019)

To continue sending and receiving message attachments, you must update to the 4.6.0 app version. Older versions of the app will not support attachments after your institution makes a specific change to its Spok Mobile Server.

New in Spok Mobile 4.6.0 for iOS

  • Spok Mobile now fills the entire screen on notched devices.
  • Spok Mobile now uses the Photos library.
  • "Acknowledged" and "Received" events are now processed correctly, regardless of the order in which they are received.
  • Improved support for iOS 12.

Corrected Issues

  • Attachment previews did not appear in some cases; this has now been corrected.
  • The "ignored message" toast notification now appears in iOS 11.
  • When a notification arrives, the message will only be fetched from the Spok Mobile server once.
  • Spok Mobile will no longer crash if you configure an access code on an iOS 12 device which does not have a fingerprint reader.
  • Alarms will no longer continue after you accept or decline a message from the lock screen or on the Apple Watch.

Known Issues

  • When using "Pager Tone" as your choice of alarm tone, this sound may continue to play even after Accepting/Declining or reading a new message. We recommend choosing a different tone for each tone priority from the app drawer > Settings menu. 
  • On iPhone 5C running iOS 10.3, each rebeep produces a new message notification. To resolve this, re-register your iPhone 5C or update to a newer version of iOS.

Android 4.6.0 (January 31, 2019)

To continue sending and receiving message attachments, you must update to the 4.6.0 app version. Older versions of the app will not support attachments after your institution makes a specific change to its Spok Mobile Server.

New in Spok Mobile 4.6.0 for Android

  • Improved compatibility with Android versions Oreo 8 and Pie 9.

Corrected Issues

  • Spok Mobile will work correctly on Android devices if the Spok Notification Framework is enabled on-premises.
  • If the Spok Notification Framework is disabled on-premises, Health Check provides correct results on a non-GCM/FCM device.
  • The app no longer crashes when you tap a notification group while a message is open.

Known Issues

  • In some cases, Spok Mobile for Android users will be taken back to the Registration screen when they attempt to access the Settings on their devices. This can occur if the state of Host Projections has been changed on the Spok Mobile Admin > Administration > Integrations screen. This issue is fixed in Spok Mobile for Android 4.6.1.
  • In some cases, when Spok Mobile is set to use chat-style messaging, Android devices which do not have any lock screen set, including Swipe to unlock, may not receive an audible alert tone when a message is received.

System Requirements

The hardware and software requirements listed below and in the following links are the only supported hardware and software for Spok Mobile. Spok cannot guarantee that any other hardware and software configuration will work, and Spok is not responsible for supporting any configuration not listed in the requirements.

OS Version

Windows Server 2016 (64-bit)
(Nano and Essentials editions are NOT supported)

Windows Server 2012 R2

Database Version

SQL Server 2016 (Standard or Enterprise)

SQL Server 2014 (Standard or Enterprise)

 

For full hardware and operating system requirements for Care Connect 1.9, see the Care Connect 1.9 Hardware Requirements.

For more details about Spok Mobile support policies, see Spok Mobile Support and Compatibility.