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Troubleshooting VWAS Delays & Skipping


This KB Article will assist with troubleshooting VWAS delays.  The first step in troubleshooting is to check the workstation environment.  Check to make sure there are no active scans running on the workstation and make sure you can play the recording through the Windows Media Player.  


The steps below will assist you with troubleshooting delays and skipping. 




Follow the steps below on a problematic workstation to gather additional information. 


  1. Control Panel

Control Panel, Sound, Properties, Enhancements tab, “Disable all enhancements” is checked

Control Panel, Sound, Properties, Advanced tab, 16 bit 48000 hz (DVD quality) 

  1. Command prompt

From a command prompt with admin rights  please run the following command: TASKLIST /SVC >c:temp\tasklist.txt

From a command prompt with admin rights  please run the following command: TASKLIST /M >c:temp\tasklist2.txt

From a command prompt with admin rights please run the following command:  TASKLIST /FI “imagename eq svchost.exe” /svc >c:\temp\tasklist3.txt


Check the  tasklist*.txt files from c:\temp.


  1. Performance Monitor

Registry change will display processes in the format of ProcessName_PID instead of ProcessName#1

·  Click Start, click Run, type regedit, and then click OK.

·  Locate and then click the following registry subkey:


·  On the Edit menu, click New, and then click DWORD Value.

·  Right-click New Value #1, click Rename, and then type ProcessNameFormat to name the new value.

·  Right-click ProcessNameFormat, and then click Modify.

·  In the Data value box, type one of the following values, and then click OK:

·         1: Disables PID data. This value is the default value.

 2: Enables PID data.

·  Exit Registry Editor.


At Start, Run – type:  perfmon.  Click on performance Monitor.  Check to see if anything in the graph is spiking when the problem happens. 


Related Defects: