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PROCEDURE FOR SHUTTING DOWN AND RESTARTING SPOK SERVERS (MEDICALL)

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PROCEDURE FOR SHUTTING DOWN SPOK SYSTEM

**MUST CALL SPOK FIRST**

Please follow these steps in the order listed:- Disregard any of the listed Servers which you do not have at your site.

 

Introduction

 

This document is intended to serve as a guide for rebooting servers containing Spok applications.

 

  • The steps listed below are intended for sites that have a Page Server, and plan to have paging available via Fail Safe as an option during the reboot process.

     

  • The AlwaysUp application is located in the C:\Program Files (x86)\AlwaysUp folder.

 

Shutdown Order

 

Operator and Admin Workstations

 

  • Exit MediCall on all workstations

  • Open MediCall and log in to Failsafe mode

  • If Failsafe is not an option, shutdown the workstation.

 

 

WebExchange Servers

 

There are no applications to close as the Spok products are running as services.  Shutdown each Webxchange server.

 

 

ADT Server

 

Stop all applications running under Always Up

 

(Below are some examples of Apps that may be running in Always Up)

 

  •   TEST PATIENT ADT WITHIN ALWAYS UP

  •  PATIENT ADT WITHIN ALWAYS UP

  •    Spok Scheduler WITHIN ALWAYS UP

  •  Spok Statistic Server WITHIN ALWAYS UP

     

  •  Close XnBackup  (Running on the desktop)

     

     

    After all applications are closed you may shutdown the server.

 

 

 

Page Server #1

 

Page Server #2

 

DO NOT SHUTDOWN THIS SERVER UNTIL PAGE SERVER #1 HAS BEEN REBOOTED. This server will be active for the Fail-Safe operators that are logged in

  • Stop the INET application within AlwaysUp

  • Stop the Page to Email application within AlwaysUp

  • Stop the Page Server application within AlwaysUp

  • Shutdown the server

     

    Open PageSrv-Failsafe, InetPage Failsafe, and PageToEmail Failsafe

     

     

Replication Server

 

  • There are no applications to close as the Spok products are running as services. 

  • Shutdown

     

 

Messenger Server(If installed at site)

 

  • Stop Spok messenger services in Services.msc

     

    Primary File Share Server

     

     - Ensure this is the last server to be shutdown

     

     

    Startup Order

    (Applications and machine should be running under the Session 0 account)

     

     

    Primary File Share Server

     

  •  server should ALWAYS be started first

 

Messenger Server (If installed at site)

 

  • Startup server.  Messenger services should start automatically

     

     

     

Page Server #2

 

  • Programs that should start up automatically within AlwaysUp:

    • INET application

    • Page to Email application

    • Page Server application

       

       

       

Page Server #1

 

  • Programs that should start up automatically within AlwaysUp:

    • INET application

    • Page to Email application

    • Page Server application

       

 

 

ADT Server

 

  • Programs that should start up automatically within AlwaysUp

  •   TEST PATIENT ADT

  •  PATIENT ADT

  •   Spok Scheduler

  •  Spok Statistic Server

     

 

Start  Xnbackup on the desktop(If installed at site)

 

 

WebXchange Servers

           

             Programs to run: Spok products are running as services.

 

 

 

Replication Server

 

No programs to load on this server.

 

Operator and Admin Workstations (Do this one machine at a time)

 

  • Exit MediCall FailSafe mode.

  • Restart workstation

  • Open MediCall and log in