Receiving an “Unexpected Error” after “Update Software” option for MediCall

Overview

After installing MediCall, performing a Windows update, or selecting the “Update Software” option within MediCall, you may encounter an “Unexpected error; quitting” message when attempting to launch the application. This issue is typically related to permission settings that require MediCall to be run with administrative privileges.           

Resolution/Topic

This error can be resolved by initially running MediCall as an “Administrator”.  You can run MediCall as “Administrator” by doing the following steps:

1. Right-click the MediCall icon on the desktop or Start menu.

 2. Click on “Run as administrator.”

3. When prompted, select “Normal Operation.”

 4. Log in with your MediCall credentials.

 5. After successfully logging in, exit the application.

 6. Re-launch MediCall normally by double-clicking the icon.

If the error reappears after running the “Update Software” option, repeat the process by running MediCall as an administrator again for the first launch after the update.

If this is a new installation, you may also need to run the file “genbridge.exe” as an administrator to complete setup successfully.

If the issue persists after following these steps, contact Spok Support for further troubleshooting.