Resolution Display on Medicall Directory
Buttons on the home page of the Medicall Console CTI display are missing (see red circle). These buttons are found on the right side of the RELEASE key and sometime some of the “F” Keys (Universal numbers) are also missing on the bottom left of the Medicall Screen (see 2nd red circle).
The Reason for this, is the screen resolution has been increase to over 100%. To correct this, do the following:
Close out Medicall
Go to CONTROL PANEL
SET DISPLAY TO SMALLER -100%(DEFAULT)
LOG OFF NOW
Once you log back on, Launch Medicall, your Medicall home page screen should appear just like the example below:
You can see all the buttons right of the RELEASE key and all of the “F” keys (Universal numbers ) on the bottom left.