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Spok

Pages not being processed due to “Error: 61 Disk full”

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Overview

Pages fail to process once, the Spok’s [FileShare] drive is filled with data, and the users will receive the following error, when sending out a page:
“Error: 61 Disk full\\FileShare_Name\Spok\console\data\nopgXX.que At Paging Page Not Completed NewPageIt by XX”
 
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When this error appears, pages will NOT be processed.  Client will need to check and confirm that their [FileShare] drive is not filled, and if it’s filled, client MUST add additional space to the [FileShare] drive.  To check and see if the [FileShare] drive is full, you can open “My Computer” or “This PC” window on a workstation to see the [FileShare] drive, and if the [FileShare] drive space is showing in “Red”, that means the drive is full.
 
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Once the additional storage space is added, pages will be written to the page queues in the [FileShare] drive, and the pages will be processed accordingly. 
 
Your IT/Server team should be able to assist you for adding additional space to the [FileShare] drive.

Resolution/Topic

 

Related Defects:

N/A

 

KB51582