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Where is the Security Code for IVR Paging Stored?

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Overview

 

For instance,  customer dials the IV number, enters pagerid when prompted but is then prompted for a security code.  Where can the security code be reset? 

Resolution/Topic

The security code is stored in the Password field under the Main Profile tab in the Profile record after choosing the profile and the Update button in Medicall. 

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The password is used with the pager ID to log into other Spok applications, such as WebXchange, PageServer, the IVR system, and Flash Alert. The password is confirmed in a separate screen when the profile is saved.

 

 

KB65146