Spok Mobile Android Release Notes

New Features and Enhancements 

• Enhanced messaging and inbox experience. The Spok Mobile application has been enhanced to support the improved messaging and inbox interface which will be available with the Spok Mobile 2025 R1 release. If the improved interface is enabled, then the application will include the following features and enhancements:
  • UI redesign and improvements. The Spok Mobile user interface has been rebuilt from the ground up for an improved user experience. For more information on the new UI and all UI-related changes, see the new Spok Mobile 25.1 for Android User Guide.
  • Group chat support has been added to Spok Mobile. Users can be added to a group chat via a directory search of current Spok Mobile users, existing groups, or on-call schedules.
  • Message history is now supported for all Spok Mobile devices, and for Care Connect Web. Users can log out of one device and log into another (or into Care Connect Web) and see all of their previous chats and messages.
    • NOTE: Messages presented under message history will continue to follow message retention settings.
  • Message priority can now be set by users. Users can now select a message priority when sending messages: High, Normal, or Low. The selected message priority will be highlighted with tags and color indicators in the recipients' inboxes.
  • Added a tag for site name. Messages now include a tag that shows which site a message came from.
  • Added visible indicators for user status. Users who have an available status will be highlighted in green, while users who have an unavailable status will be highlighted in grey.
  • Support for attaching PDFs to messages.
  • NOTE: Spok Mobile 25.1 or later is required to use these new features and enhancements. 
• New Care Connect Web Interface. Using Spok Mobile credentials, users can access the new Care Connect Web URL and utilize chat features via the web. This allows users working at a computer to communicate via the web rather than having to use a mobile device. Spok Mobile users can now communicate with other Spok Mobile users either via their mobile device or using the new Spok Care Connect Web interface.Note that Care Connect Web will only be available if the new messaging and inbox interface was enabled. For more information, see Using Spok Care Connect Web.

• Support for Android 15 and Android 16 have been added.

Security Updates

• Updated Spok Mobile for Android to reduce system vulnerabilities.

Fixed Issues

• Fixed an issue in Spok Mobile with Pager where the device keeps alerting even after the message has been acknowledged.
• Fixed an issue where the application could crash if a user logged in with unread messages.

Known Issues

• Spok Mobile with Pager (SMwP) and Spok Messenger support. The enhanced messaging system and inbox is not currently available for SMwP or for Spok Messenger clients. This issue will be resolved in an upcoming release.
• Multi-site support. The enhanced messaging system and inbox does not currently support multi-site users or multi-site messaging. Support for multi-site functionality will be added in an upcoming release.
• Known issues in the new enhanced UI:
  • Notifications follow the latest logged in device. This means that if a user logs into Care Connect Web, they will stop receiving notifications on their mobile device until they log back into that device (or reactivate the device through the Registration option on the Settings screen). Likewise, if they log into their mobile device, they will stop receiving notifications on Care Connect Web until they log back into the web portal. This issue will be resolved in an upcoming release.
  • User name sync. User names and names in the console directory are in sync at first, but may go out of sync if the user changes their name in Spok Mobile (or if their name is changed in the directory). This issue will be resolved in an upcoming release.
  • Possible empty chats. If you have a chat with one message and then delete that message, there will still be an open/empty chat in the inbox. Likewise, when you begin creating a new chat, add users to the chat, then click "Start Chat", a new chat message is opened in the end users’ inbox before you send your first message. 
  • Links. Links will not be available in the mobile apps: they will be viewable, but not clickable. This issue will be resolved in an upcoming release.
  • Message templates. Message templates will not be available in this release, but will be added later.
  • Recent contacts. Recent contacts are not supported in this release.
  • Spok Console message priority. Messages from Spok Console to Spok Mobile are always medium priority. This issue will be resolved in the next release of Spok Console.
  • Deleting first message glitch. Deleting the very first message in a chat scrolls the user down to the last message in the chat.

New Features and Enhancements

No new features or enhancements.

Corrected Issues

•  Resolved a security issue by providing stronger access control and enhanced web security. See the Security Updates section below for more information. Spok Mobile 5.1.1 or later is required for this fix to take effect.

Security Updates

• Stronger access control has been implemented for API endpoints to eliminate possible exposure of configuration information. Spok Mobile 5.1.1 or later is required for this fix to take effect.
• Web security has been enhanced to prevent possible exposure of data when the application queries the database. Spok Mobile 5.1.1 or later is required for this fix to take effect.

Known Issues

• All messages are removed from the device when the user logs out.

Corrected Issues

Alerting & Mobile - Android application version 4.6.5 notification issues. After upgrading to Android application version 4.6.5, users were no longer able to receive audible alerts or banners for any Alert-style message. This issue has been resolved.

New Features and Enhancements

• Spok Mobile now provides a validation message when a user sends a message while their device's internet is turned off.
• The Generate one time password button is now disabled while closing the app.
• Third-party libraries and components have been upgraded.
• Spok Mobile is now able to write a log to the device for better analysis of reported issues.
• Spok Mobile has a new security feature that prevents Android from taking screenshots when the app moves to the background.
• Spok Mobile now allows users to log out. This feature is only available when using Spok Mobile Enterprise 5.1 and the site mobile admin has enabled it for the user's device group.

Corrected Issues

• Fixed an issue where high-priority text displayed as HIG instead of HIGH.
• Fixed an issue where messages were displayed without prompting for an access code when the application was configured to use access codes.
• Fixed an issue where a red ERROR banner appeared on the message inbox screen even when the device internet connection was turned on.
• Changed the copyright year in About Info to 2023.
• Fixed an issue where the notification beep did not ring after continuously sending 51st message on the device. 

Deprecated Features

• Users are no longer able to sign up for Spok Mobile for free.
• Support for Box attachments has been removed.

Known Issues

• Spok Mobile stopped receiving message notifications for around 20 minutes after the user uninstalled and reinstalled the application. Users can only get the new messages using the Get Messages command.

• All messages are removed from the device when the user logs out.

New Features and Enhancements

• Added change and forgot password enhancements.

Corrected Issues

• Fixed issue where Spok Mobile badge counter disappears with a banner message.
• Fixed issue where Spok Mobile displays odd timestamp between midnight to 1 AM. (ex. 24:05)
• Fixed issue where Team/OnCall Role are not displayed properly on the mobile clients.
• Fixed issue where re-beeps do not work on locked Samsung Note 10 devices.
• Various defect fixes for Android 10,11, and 12.

Known Issues

• Samsung S10 Lite devices may display HIG instead of HIGH for chat priority. This is a device-dependent issue.
  
• The Spok Mobile app intermittently crashes when attaching content from a Box cloud account.
• If the Spok Mobile application is sent to the background after requesting the one-time passcode to reset the password, the user may not see the timer on the app screen. A workaround is to close the application from the background and restart the password reset process.

Corrected Issues

• Push notifications were not being sent to the device.
•  The app stopped responding if many push notifications were received at once.
•  Status changes from webXchange did not appear in the mobile app.

•  User name changes from webXchange did not appear in the mobile app.

•  If the tone volume was set low, but not muted, the tone volume would be set to maximum when a message was received.

New in Spok Mobile 4.6.1 for Android

• Spok Mobile for Android now uses the latest cloud notification service from Google. This robust service is the latest from Google, and it powers your users’ Spok Mobile message notifications as soon as they update.

• Several background jobs in the app are now optimized for performance. For example, finishing your registration and receiving administrator setting changes can finish quicker and require less cellular or Wi-Fi data.

Corrected Issues

• In some cases, Spok Mobile for Android users would be taken back to the Registration screen when they attempted to access the Settings on their devices. This could occur if the state of Host Projections was changed on the Spok Mobile Admin > Administration > Integrations screen.
• On Samsung Galaxy 9 and 9+, Spok Mobile would crash when attempting to access the Settings screen.
• In some cases, when Spok Mobile was set to use chat-style messaging, Android devices which did not have any lock screen set, or which were set to use Swipe to unlock, would not receive an audible alert tone when a message was received.

• If a device was locked while the application is in focus, incoming messages would not rebeep. This issue occurred because the device behaved as if the application was open, even when the screen was locked.

• Fixed an issue in which the application would become unresponsive in some cases.

New in Spok Mobile 4.6.0 for Android

• Improved compatibility with Android versions Oreo 8 and Pie 9.

Corrected Issues

• Spok Mobile will work correctly on Android devices if the Spok Notification Framework is enabled on-premises.
• If the Spok Notification Framework is disabled on-premises, Health Check provides correct results on a non-GCM/FCM device.
• The app no longer crashes when you tap a notification group while a message is open.

Known Issues

• In some cases, Spok Mobile for Android users will be taken back to the Registration screen when they attempt to access the Settings on their devices. This can occur if the state of Host Projections has been changed on the Spok Mobile Admin > Administration > Integrations screen. This issue is fixed in Spok Mobile for Android 4.6.1.
• In some cases, when Spok Mobile is set to use chat-style messaging, Android devices which do not have any lock screen set, including Swipe to unlock, may not receive an audible alert tone when a message is received.