Skip to main content
Click here if you are having trouble viewing this site
Older versions of Internet Explorer will not support certain site features. Chrome, Safari, Firefox, and Edge will provide the best experience.
Resources
Spok

Spok Mobile iOS Release Notes

  1. Last updated
  2. Save as PDF

For more details about which versions of Spok Mobile iOS are currently supported, see Spok Mobile App Support Policies.

iOS 4.7.0 (May 8th, 2024)

New Features and Enhancements

  • Spok Mobile now allows users to log out. This feature is only available when using Spok Mobile Server 5.1 or above, and the site mobile admin has enabled it for the user's device group. This provides secure device sharing. This functionality is targeted only for users who are not on call. Note that it is a recommended best practice to only use this feature for single-site users.
  • Spok Mobile is now able to write a log file to the device for better analysis of reported issues. Users can now export log files to provide additional troubleshooting information such as events and device connectivity status.

Corrected Issues

  • The iOS application has been updated to align the volume control functionality when mute switch override is enabled to the Android “do not disturb” configuration. Previously, users were unable to adjust the volume on an alert in this situation. A toggle button for each tone option (High, Medium, Low) has been added so the user can control the volume. Optionally, the site mobile admin can configure tone options for a device group. Server side changes were required to support this iOS application functionality. Spok Mobile Server 5.1.1 is required for this update to take effect.
  • Corrected an issue which prevented the click-to-dial functionality from working properly when attempting to click a phone number in some Spok Mobile messages.
  •  Resolved a security issue by providing stronger access control and enhanced web security. See the Security Updates section below for more information. Spok Mobile 5.1.1 or later is required for this fix to take effect.

Security Updates

  • Stronger access control has been implemented for API endpoints to eliminate possible exposure of configuration information. Spok Mobile 5.1.1 or later is required for this fix to take effect.
  • Web security has been enhanced to prevent possible exposure of data when the application queries the database. Spok Mobile 5.1.1 or later is required for this fix to take effect.
  • Spok Mobile has a new security feature that prevents iOS from taking screenshots when the app moves to the background so that sensitive information is not stored locally on the mobile device.

Known Issues

  • All messages are removed from the device when the user logs out.
  • The app does not log events pertaining to Airplane Mode, Do Not Disturb mode, Silent Mode, or hardware device connections (such as connections to headphones or to Apple Watch). Additionally, logs related to APNS (Apple Push Notification Service) connectivity are lacking in detail.

  • The "Auto Load Attachments” setting does not load attachments in chat-style messages.

iOS 4.6.7 (September 26, 2022)

New Features and Enhancements

  • The font size in directory display has been improved to allow long entries to display.
  • Spok Mobile now provides a validation message when a user sends a message while their device's internet is turned off.

Corrected Issues

  • When using search on a Spok Mobile device, you have to select the record twice to select.
  • Swiping down on an access code showed all messages without entering the access code.
  • Cannot update first name or last name within Spok Mobile on iPhones.

Deprecated Features

  • Users are no longer able to sign up for Spok Mobile for free.
  • Support for Box attachments has been removed.

iOS 4.6.6 (June 1, 2021)

New Features and Enhancements

  • Added change and forgot password enhancements.

Known Issues

  • Unable to access Box cloud account from the Spok Mobile app.
  • App crashes if more than four attachments are attached while sending a message on iOS 14 and iOS 15 devices.

iOS 4.6.5 (October 26, 2020)

Corrected Issues

  • Fixes for Backslash and other special characters issue in the message. Behavior of the application will remain the same as in iOS 4.6.2 release. For more information, see Special Character Support in Spok Mobile.

Deprecated Features

iOS 4.6.4 (September 21, 2020)

Corrected Issues

  • When the device was set to Dark/Night Mode in the Device Settings, some menus in Spok Mobile were not visible. Spok Mobile will now use a light theme, even if the device is set to Dark/Night Mode.

iOS 4.6.3 (September 14, 2020)

New Features and Enhancements in Spok Mobile for iOS 4.6.3

  • Spok Mobile now supports iOS 14.
  • Emojis are now supported in the Spok Mobile for iOS app. Note that this does not include emojis included in messages sent from consoles. In consoles, emojis sent from Spok Mobile will be displayed as Unicode characters. Emojis are not currently supported in cross-platform communications, such as communication from Spok Mobile for iOS to Spok Mobile for Android. For more information, see Emoji Support in Spok Mobile.
  • The mute switch override feature only works in iOS if the Spok Mobile Premise Server is running version 4.6.0 or later. A pop-up now appears in iOS to notify users of this requirement.

    mute switch override.jpg
  • "Avaya Equinox" has been updated to "Avaya IX™ Workplace" in the Spok Mobile settings to match Avaya's rebranding.
  • Apple has deprecated the UIWebView library.  Spok Mobile for iOS now uses WKWebView instead.
  • Various performance and security fixes.

Corrected Issues

  • When a user changed their profile name, previous messages in the Spok Mobile app still displayed the user's old profile name. Old messages will now automatically reflect the new profile name.

Known Issues

  • The Spok Mobile app intermittently crashes when attaching content from a Box cloud account. This is caused by an issue with the third-party BoxContentSDK library; no fix is currently available from the SDK team.
  • If you are using the iOS 14 public beta, when you use the "Select Photos" feature, the app does not limit the photos that are displayed, which makes them appear selectable. You will receive an error message if you choose any photos other than the ones picked with the "Select Photos" feature 
    iOS14_SelectedPhotos_Popup.jpg

iOS 4.6.2 (March 2, 2020)

New Features and Enhancements in Spok Mobile for iOS 4.6.2

  • Support for mute switch override feature for iOS versions 11 and above.
  • Support for Do Not Disturb (DND) override feature for iOS versions 11 and above.
Note: The above features are available to end users when Spok Mobile Server is upgraded to 4.6.

Corrected Issues

  • When searching for a group by name, the search returns a department name instead of the group name.

iOS 4.6.1 (August 20, 2019)

Corrected Issues

  • The Avaya Equinox app did not launch correctly.
  • Text in a new message did not formatted correctly.
  • After the user accepted or declined a message during the update process, the user was not taken back to the Messages screen.
  • The wipe command did not remove messages on iOS 10 and iOS 11
  • Pager Tone continued to play even after the user opened the app.
  • The app did not prompt the user when the user tried to attach a video file.

Spok Mobile for iOS 4.6.1 has been tested on, and works with, iOS 13.

iOS 4.6.0 (January 29, 2019)

To continue sending and receiving message attachments, you must update to the 4.6.0 app version. Older versions of the app will not support attachments after your institution makes a specific change to its Spok Mobile Server.

New in Spok Mobile 4.6.0 for iOS

  • Spok Mobile now fills the entire screen on notched devices.
  • Spok Mobile now uses the Photos library.
  • "Acknowledged" and "Received" events are now processed correctly, regardless of the order in which they are received.
  • Improved support for iOS 12.

Corrected Issues

  • Attachment previews did not appear in some cases; this has now been corrected.
  • The "ignored message" toast notification now appears in iOS 11.
  • When a notification arrives, the message will only be fetched from the Spok Mobile server once.
  • Spok Mobile will no longer crash if you configure an access code on an iOS 12 device which does not have a fingerprint reader.
  • Alarms will no longer continue after you accept or decline a message from the lock screen or on the Apple Watch.

Known Issues

  • When using "Pager Tone" as your choice of alarm tone, this sound may continue to play even after Accepting/Declining or reading a new message. We recommend choosing a different tone for each tone priority from the app drawer > Settings menu. 
  • On iPhone 5C running iOS 10.3, each rebeep produces a new message notification. To resolve this, re-register your iPhone 5C or update to a newer version of iOS.