Spok Mobile iOS Release Notes

New Features and Enhancements

• PDF support. Messages can now include attached PDF documents, which are viewable directly within the application. For security purposes, PDF attachments can be opened in the Spok Mobile app but cannot be downloaded or shared outside of the application. PDF attachments can only be sent or received by users on Spok Mobile 4.9 or greater.

• EULA position change. The End-User License Agreement (EULA) button has been moved above the Sign In button.
• OS 26. Support for OS 26 has been added.

Corrected Issues

• DE38070: Fixed an issue that could cause portions of URLs resembling phone numbers to be treated as phone links by the application.
• DE38071: Fixed an issue that could cause the app to crash when viewing a user's profile.
• DE38087: Fixed an issue in Spok Mobile with Pager messages where the Close button could fail to function as intended.
• DE38145: Fixed an issue where messages and attachments could be incorrectly formatted, especially in chats with long messages.
• DE38137: Fixed an issue that could cause the app to crash when a user switched audio output devices while receiving a push notification (e.g., by plugging in headphones or by connecting to speakers via Bluetooth).
• DE38149, DE38128, DE38280, and DE38315: Fixed an issue that could cause the initial notification sound for a message to fail to play or to play only partially. Note that this fix also requires Spok Mobile Hosted version 25.1.1 or later.
• DE38084: Fixed an issue that could cause long-pressing a message not to work.
• Fixed an issue that could cause Mute Switch Override not to function as intended.
• Fixed an issue that could cause a message's delivery status in the database to remain stuck in the Enroute status until the message was opened by the user, even after its push notification was successfully delivered.
• Fixed an issue where a message from an unknown sender could incorrectly display the name of a different sender after receiving a new message.

Known Issues

• When a user on Spok Mobile 4.9 sends a PDF attachment to a user on an earlier app version (e.g., Spok Mobile 4.8), the recipient will see the file as a large .TXT attachment that cannot be opened and appears to be continually downloading. To prevent this issue, Spok recommends that all users in the facility upgrade to the latest version of the app.
• The Spok Mobile badge icon may display an incorrect number of unread messages if a user logs out with an unread message in their inbox.
• The email confirming completion of the registration process may not be delivered successfully. This ssue only affects the final confirmation email and does not impact the emails with credentials that are required to complete registration.

Fixed Issues

• Fixed an issue where the Call Back option in messages received from Spok Messenger was not functioning as intended.

Fixed Issues

• Fixed an issue where the Forgot Password button was not working as intended.

Fixed Issues

• Resolved an issue where the app would crash when the Call System setting was selected.

New Features and Enhancements 

• Support for iOS 18 has been added.

Security Updates

• Updated Spok Mobile for iOS to reduce system vulnerabilities.

Fixed Issues

• Fixed an issue that caused some users to get stuck in the "Sign In" screen during the registration process.
• Fixed an issue that caused access codes with only spaces to not be removable or editable.
• Fixed an issue that could cause the "No Network Connection" banner not to display, even when no network was available and the app had been restarted.

Corrected Issues

• : Fixed an issue with attachments on devices running iOS version 18. Previously, message attachments sent via the Spok Mobile application would open successfully, but using the back button to close the attachment would cause the Spok Mobile application to fail. This issue has now been resolved.

New Features and Enhancements

• Spok Mobile for iOS is now built with Xcode 15 in order to meet current Apple App Store minimum requirements.
• The minimum deployment target has been set to 12. The application is now compatible with iOS 12 and newer only.
• Added a privacy manifest file to provide transparency for app users about what data is being tracked and/or shared by the application.

Corrected Issues

•  Resolved an issue that would cause new user registrations on iOS 4.7.0 to hang at sign-in and existing user registrations to crash after upgrading to Spok Mobile Server 5.1.1.

New Features and Enhancements

• Spok Mobile now allows users to log out. This feature is only available when using Spok Mobile Server 5.1 or above, and the site mobile admin has enabled it for the user's device group. This provides secure device sharing. This functionality is targeted only for users who are not on call. Note that it is a recommended best practice to only use this feature for single-site users.
• Spok Mobile is now able to write a log file to the device for better analysis of reported issues. Users can now export log files to provide additional troubleshooting information such as events and device connectivity status.

Corrected Issues

• The iOS application has been updated to align the volume control functionality when mute switch override is enabled to the Android “do not disturb” configuration. Previously, users were unable to adjust the volume on an alert in this situation. A toggle button for each tone option (High, Medium, Low) has been added so the user can control the volume. Optionally, the site mobile admin can configure tone options for a device group. Server side changes were required to support this iOS application functionality. Spok Mobile Server 5.1.1 is required for this update to take effect.
• Corrected an issue which prevented the click-to-dial functionality from working properly when attempting to click a phone number in some Spok Mobile messages.
•  Resolved a security issue by providing stronger access control and enhanced web security. See the Security Updates section below for more information. Spok Mobile 5.1.1 or later is required for this fix to take effect.

Security Updates

• Stronger access control has been implemented for API endpoints to eliminate possible exposure of configuration information. Spok Mobile 5.1.1 or later is required for this fix to take effect.
• Web security has been enhanced to prevent possible exposure of data when the application queries the database. Spok Mobile 5.1.1 or later is required for this fix to take effect.
• Spok Mobile has a new security feature that prevents iOS from taking screenshots when the app moves to the background so that sensitive information is not stored locally on the mobile device.

Known Issues

• All messages are removed from the device when the user logs out.
• The app does not log events pertaining to Airplane Mode, Do Not Disturb mode, Silent Mode, or hardware device connections (such as connections to headphones or to Apple Watch). Additionally, logs related to APNS (Apple Push Notification Service) connectivity are lacking in detail.

• The "Auto Load Attachments” setting does not load attachments in chat-style messages.

New Features and Enhancements

• The font size in directory display has been improved to allow long entries to display.
• Spok Mobile now provides a validation message when a user sends a message while their device's internet is turned off.

Corrected Issues

• When using search on a Spok Mobile device, you have to select the record twice to select.
• Swiping down on an access code showed all messages without entering the access code.
• Cannot update first name or last name within Spok Mobile on iPhones.

Deprecated Features

• Users are no longer able to sign up for Spok Mobile for free.
• Support for Box attachments has been removed.

New Features and Enhancements

• Added change and forgot password enhancements.

Known Issues

• Unable to access Box cloud account from the Spok Mobile app.
• App crashes if more than four attachments are attached while sending a message on iOS 14 and iOS 15 devices.

Corrected Issues

• Fixes for Backslash and other special characters issue in the message. Behavior of the application will remain the same as in iOS 4.6.2 release. For more information, see Special Character Support in Spok Mobile.

Deprecated Features

• Emoji Support in Spok Mobile was deprecated in this release.

Corrected Issues

• When the device was set to Dark/Night Mode in the Device Settings, some menus in Spok Mobile were not visible. Spok Mobile will now use a light theme, even if the device is set to Dark/Night Mode.

New Features and Enhancements in Spok Mobile for iOS 4.6.3

• Spok Mobile now supports iOS 14.
• Emojis are now supported in the Spok Mobile for iOS app. Note that this does not include emojis included in messages sent from consoles. In consoles, emojis sent from Spok Mobile will be displayed as Unicode characters. Emojis are not currently supported in cross-platform communications, such as communication from Spok Mobile for iOS to Spok Mobile for Android. For more information, see Emoji Support in Spok Mobile.
• The mute switch override feature only works in iOS if the Spok Mobile Premise Server is running version 4.6.0 or later. A pop-up now appears in iOS to notify users of this requirement.
  
  
• "Avaya Equinox" has been updated to "Avaya IX™ Workplace" in the Spok Mobile settings to match Avaya's rebranding.
• Apple has deprecated the UIWebView library.  Spok Mobile for iOS now uses WKWebView instead.
• Various performance and security fixes.

Corrected Issues

• When a user changed their profile name, previous messages in the Spok Mobile app still displayed the user's old profile name. Old messages will now automatically reflect the new profile name.

Known Issues

• The Spok Mobile app intermittently crashes when attaching content from a Box cloud account. This is caused by an issue with the third-party BoxContentSDK library; no fix is currently available from the SDK team.
• If you are using the iOS 14 public beta, when you use the "Select Photos" feature, the app does not limit the photos that are displayed, which makes them appear selectable. You will receive an error message if you choose any photos other than the ones picked with the "Select Photos" feature 
  

New Features and Enhancements in Spok Mobile for iOS 4.6.2

• Support for mute switch override feature for iOS versions 11 and above.
• Support for Do Not Disturb (DND) override feature for iOS versions 11 and above.

Corrected Issues

• When searching for a group by name, the search returns a department name instead of the group name.

Corrected Issues

• The Avaya Equinox app did not launch correctly.
• Text in a new message did not formatted correctly.
• After the user accepted or declined a message during the update process, the user was not taken back to the Messages screen.
• The wipe command did not remove messages on iOS 10 and iOS 11
• Pager Tone continued to play even after the user opened the app.
• The app did not prompt the user when the user tried to attach a video file.

New in Spok Mobile 4.6.0 for iOS

• Spok Mobile now fills the entire screen on notched devices.
• Spok Mobile now uses the Photos library.
• "Acknowledged" and "Received" events are now processed correctly, regardless of the order in which they are received.
• Improved support for iOS 12.

Corrected Issues

• Attachment previews did not appear in some cases; this has now been corrected.
• The "ignored message" toast notification now appears in iOS 11.
• When a notification arrives, the message will only be fetched from the Spok Mobile server once.
• Spok Mobile will no longer crash if you configure an access code on an iOS 12 device which does not have a fingerprint reader.
• Alarms will no longer continue after you accept or decline a message from the lock screen or on the Apple Watch.

Known Issues

• When using "Pager Tone" as your choice of alarm tone, this sound may continue to play even after Accepting/Declining or reading a new message. We recommend choosing a different tone for each tone priority from the app drawer > Settings menu. 
• On iPhone 5C running iOS 10.3, each rebeep produces a new message notification. To resolve this, re-register your iPhone 5C or update to a newer version of iOS.