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Spok

Settings

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Opening the Settings Screen

To view the available settings in the Care Connect Web application:

  1. Open the Care Connect Web application, then click the drawer button. The drawer displays.

    CC_Web_-_Drawer_Screen.png
  2. In the drawer, click the Settings button. The Settings screen displays.

    Settings.PNG

If a setting is grayed out on the screen, this means that the site administrator controls that setting option, and it cannot be configured from within the application.

Message Storage Settings

The message storage settings allow you to configure both the maximum age of messages in your inbox, and the maximum number of chats that will be retained. Note that message storage settings only apply to chats and messages in your inbox, not to the same chats and messages in another user's inbox.

Configure these settings carefully. Depending on the values that you set, you may lose messages while your device is offline. If your device goes offline for longer than the configured Maximum Message Age, messages may expire before your device comes back online. If you reach the maximum number of stored messages while your device is offline, any messages over the maximum number will be automatically deleted and you will not see them when your device comes back online.

If you provide different values for these settings on your Spok Mobile device, then the most secure and restrictive settings that you provide will be used on both your Spok Mobile device and your Care Connect Web app. For example, if you set your Spok Mobile device to keep up to 500 chats for 30 days, but you set your Care Connect Web app to store 50 chats for 3 days, then both applications will store 50 chats for 3 days (i.e., the more secure and restrictive option).

Maximum Message Age

To configure how long messages are stored in your inbox:

  1. Open the Settings screen.
  2. Click the Max Message Age dropdown, then select the maximum number of days that you would like to save messages in your inbox. For example, if you would like to save messages for five days, choose the 5 Days option:

    CC_Web_-_Max Message Age.png

Maximum Chats Stored

To configure how many chats are stored in your inbox:

  1. Open the Settings screen.
  2. Click the Max Chats Stored dropdown, then choose the maximum number of chats that you would like to store in your inbox. For example, if you would like the application to save up to 400 chats total, then choose the 400 option.

    CC_Web_-_Max Messages Stored.png

When the total number of chats in your inbox exceeds the maximum number of chats to retain, then the chat at the bottom of your inbox will be deleted first (i.e., the chat that has gone the longest time without a new message).

Tone Settings

Care Connect Web messages are classified into three categories by the sender of the message—high priority, medium priority, or low priority. The High Priority Tone, Medium Priority Tone, and Low Priority Tone settings allow you to configure the tone, interval, and number of repeats for each message priority classification.

The tone, interval, and number of repeats dictate the sound that plays, how frequently the sound plays, and how many times the sound is repeated when an incoming Care Connect Web message is received on your device.

When a message is received in the Care Connect Web application, the configured tones will sound.

Configuring Tones

To configure the tones in the Spok Mobile application, perform the following steps:

  1. Open the Settings screen.
  2. Based on the level of priority for which you are configuring the alarm options, choose either the High Priority Tone​​​​​​,​ Medium Priority Tone, or Low Priority Tone setting. The selected tone's setting screen displays:

    Medium Priority Tone Settings.PNG
  3. Configure the settings for the selected tone priority:
Sound In the Sound field, choose the sound that you would like to play when a message is received.
Interval In the Interval field, choose the number of seconds that you would like between rings. For example, if you choose the 5 seconds option in this field, the device sounds a notification, waits 10 seconds, and then sounds the next notification.
Number of Repeats In the Number of Repeats field, choose the desired number of times that you would like the tone to sound. For example, if the 8 Times option is chosen, the tone plays nine times total after a message is received and remains in the background.

Message Delivery Notifications

The Message Delivery Notification settings determine which message delivery status notifications will display beneath chat messages. The following image shows a sample chat message with the Read and Delivered message delivery notifications enabled:

Delivery Notifications.PNG

To configure message delivery notifications:

  1. Open the Settings screen.
  2. Select the checkbox next to the type of message delivery notification you wish to enable. The available options are:

Message Delivery Notification Type

Description
Delivered Displays when a message that you sent has been delivered to the recipient(s) in the chat.

Read

Displays when the recipient(s) read the message.

NOTE: In a group chat, this will appear with a number indicating how many recipients have read the message (e.g., "Read 2" if two recipients have read it).
Failed Displays when a message that you sent has encountered an error, and was not delivered to the recipient(s).

Other settings 

Auto Load Attachments

Enable the Auto Load Attachments option if you would like Care Connect Web to automatically display pictures and videos that are included in received messages.

When this setting is enabled, only pictures and videos up to 2 MB in size will be automatically loaded and displayed.