Performing Basic Tasks
Knowing how to perform basic tasks in the Spok Mobile application makes using the application faster and easier.
Deleting Messages
Messages that are received on your Spok Mobile application can be deleted either individually or they can all be deleted at one time.
Deleting a Message
To delete an individual message in a chat, perform the following steps:
- Open the chat with the message you would like to delete. The chat will display:
- Click and hold down on the message you would like to delete. A dialog displays:
- Select Delete message. The message will be deleted.
Deleting All Messages
To delete all of the messages on this device, perform the following steps:
This will only delete all of the messages on this specific device. Messages in your inbox can still be accessed from other devices.
- In the Spok Mobile application, click the drawer button. The drawer displays.
- In the drawer, click the Settings option. The Settings screen displays.
- In the Settings screen, choose the Delete all messages option. A warning dialog displays.
- Click OK. All of your messages will be deleted.
Finding Your Password
The password that is linked to your Spok Mobile registration username is included in the email message you receive from Spok. If you lose your password, the email can be re-sent to your email address.
You can re-send the registration email that includes your registration password before you register your device as well as after you have already registered your device.
Accessing Your Registration Password When Not Registered
You can request that an email is sent to you with your password information for Spok Mobile when your device is not currently registered.
- Access the Spok Mobile application. If your device is not registered, the Registration screen displays.
- In the Username field, enter your username. Please note that a password cannot be sent to you unless you enter the valid username for your account.
- Click the Forgot password? link. The Forgot Password screen displays.
- Tap Generate One Time Password. You receive an email with a temporary password.
The generated password is case sensitive and expires after five minutes.
- Navigate to the email, then enter the one time password you received in the One Time Password field.
- In the New Password field, enter the new password.
- In the Confirm Password field, re-enter the password that you entered in the New Password field.
The New Password and Confirm Password fields must match. If the fields do not match, the password is not saved.
- After the desired changes are made, tap Save. The changes are saved.
Accessing Your Registration Password When Registered
You can request that an email is sent to you with your password information for Spok Mobile when your device is already registered.
- In the Spok Mobile application, click the drawer button. The drawer displays.
- In the drawer, click the Settings option. The Settings screen displays.
- In the Settings screen, choose the Registration option. The Registration screen displays.
- Click the Forgot password? link. The Forgot Password screen displays.
- Tap Generate One Time Password. You receive an email with a temporary password.
The generated password is case sensitive and expires after five minutes.
- Navigate to the email, then enter the one time password you received in the One Time Password field.
- In the New Password field, enter the new password.
- In the Confirm Password field, re-enter the password that you entered in the New Password field.
The New Password and Confirm Password fields must match. If the fields do not match, the password is not saved.
- After the desired changes are made, tap Save. The changes are saved.
Changing Your Site Location
If you are registered at more than one site, you can choose which site to use as your active location. This allows you to have access to information like contacts and on call schedules for all of the sites you are registered to.
Currently, Spok Care Connect Web does not support multi-site users. Support for multi-site functionality will be added in an upcoming release.
To change your site location:
- In the application, click the drawer button. The drawer displays:
- In the drawer, choose the currently chosen site. A list of other available sites to which you are registered displays.
- From the list of available sites, choose the desired site. The chosen site displays in the drawer.
Changing Your Status
You can choose a status that represents your availability to other users:
- In the application, click the drawer button. The drawer displays.
- In the Status field in the drawer, choose the status that is being displayed. Additional available statuses display.
- Choose the desired status from the list of available statuses. The chosen status displays in the drawer and remains as your availability status until you manually change the status.
The statuses that are available to select are managed in the host system to which your account is connected. The text for the statuses cannot be edited in the Care Connect Web application.
Accessing Help Information
Information to help you set up, use, and troubleshoot the Spok Mobile application can be found by clicking the Help link in the application’s drawer. When this option is clicked, you are taken to a web browser that includes text and images on how to perform specific tasks within the application.
- In the Spok Mobile application, click the drawer button. The drawer displays.
- Choose the Help option. A web page displays, showing the available help content for the Spok Mobile product.
Copying Message Text
Message text can be copied from the original message. When message text is copied, the text is copied to the Spok Mobile clipboard, which allows you to paste that message text to other locations in the Spok Mobile application. Please note that the text can only be pasted to other locations within the Spok Mobile application; the text cannot be pasted to locations outside of the application.
To copy text from a message, perform the following steps:
- Open the chat with the message whose text you would like to copy. The message displays.
- Long press on the message that you would like to copy. A dialog displays.
- Choose the Copy message text option. The message text is copied to Spok Mobile’s clipboard.
- Access the location in the application where you would like to paste the copied message text.
- Long press in the location where you would like to paste the copied message text. The Paste option displays.
- Choose the Paste option. The message text is pasted into the chosen area.
