Spok Mobile for Android Introduction

Welcome to Spok Mobile! Spok Mobile allows you to send and receive secure, encrypted, HIPAA-compliant messages on your mobile device, eliminating the need for multiple paging devices. Spok Mobile simplifies the communication process by connecting you with your site’s available contact directory. This allows you to communicate with all other Spok Mobile users at your site quickly and easily.

Please note that there are many different configurations of Spok Mobile, and it is available on many different device types and operating systems. Based on your device type and operating system, as well as the Spok Mobile configuration and version, you may not have access to every feature.

Spok Mobile was designed to improve the quality and speed at which people communicate. Spok Mobile should not be used in the diagnosis, cure, mitigation, treatment, or prevention of illness or disease by assisting with a professional’s assessment or treatment of a patient.

This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment. These external variables can interfere with cellular data and Wi-Fi internet coverage. Because of these unpredictable external factors, Spok cannot guarantee that all Spok Mobile messages will be successfully sent and received.

To help improve the reliability of the product, Spok recommends that any device which has the Spok Mobile client application also has cellular data coverage as well as wireless internet access as a backup. Having the suggested form of internet coverage (cellular data) as well as the backup form of internet coverage (Wi-Fi) helps improve the overall coverage if interference occurs with one of the internet connections.

Depending on how the Spok Mobile application is used, the application reserves the right to use your cellular data coverage and wireless internet.

Before installing Spok Mobile on your device, please make sure the following things are true:

• The device is running Android 5.0 (Lollipop) or higher.
• The device can use Google Services (Google Play, Android Market).
• You have an email account.
• Android developer options/developer mode are disabled. For more information, refer to the documentation for your device.
• Phone and Storage options must be enabled on Android 6.0 and later.

Enabling the Phone and Storage Settings

For Android versions 6.0 and later, the Phone and Storage settings options in the Android operating system must be enabled for the Spok Mobile application. If these options are not enabled, some features of the Spok Mobile client application will not function as designed. Specifically, if you want to be able to dial phone numbers by clicking on a phone link in a message or on the Call Back button, Android permissions must be configured to allow this behavior. Additionally, if you want to use the Camera application for capturing or selecting images for messaging or profiles, storage permissions should be configured. 

On Samsung devices, use the following settings path: Settings > More > Application Manager instead of the path specified in steps 1 and 

1. On the Android device, choose the Settings option. The Settings screen displays.
2. In the Settings screen, choose the Apps option. The App info screen displays.

3. In the App info screen, choose the Permissions option. The App permissions screen displays.
4. Enable the Phone option.
5. Enable the Storage option.

The changes are saved.

Commonly Used Icons

Button	What it Does
	Allows you to view your list of recent contacts.
	Identifies recent contacts.
	Identifies secure devices.
	Allows you to compose a new Spok Mobile message.
	Allows you to attach pictures or videos to a message or reply that is being composed.
	Allows you to use a message template to compose a Spok Mobile message.
	Allows you to send a message or reply that is being composed.
	Allows you to access the drawer pop out in the Spok Mobile application.
	Allows you to initiate a phone call to a phone number that is included in a message.
	Allows you to acknowledge that you received an incoming message and you accept the message’s content.
	Allows you to acknowledge that you received an incoming message, but you do not accept the message’s content.
	Allows you to view additional information about the version of the Spok Mobile application that you have.
	Indicates that the message is a high priority message.
	Indicates that the message is a low priority message.