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iOS Device Settings for Spok Mobile

Use the guidance on this page to configure your iPhone for Spok Mobile.

Recommended iOS Device Settings for Spok Mobile (iOS 11+)

iOS 11 currently has a defect that causes apostrophes to appear as question marks in Spok Mobile messages composed on devices running iOS 11. Until Apple provides a fix for this, users can disable the Smart Punctuation feature on their personal device: Settings > General Keyboards > Smart Punctuation toggle OFF.

iOS Device Settings


Steps for iPhone

Control Center Icons (iOS 11)

Cellular data


Settings > Cellular > Cellular Data toggle ON




Settings > Wi-Fi > Wi-Fi toggle ON


Airplane mode


Settings > Airplane Mode toggle OFF




Settings > Notifications > Spok Mobile > Allow Notifications toggle ON

Not Applicable

Do Not Disturb mode


Settings > Do Not Disturb > Manual toggle OFF


Background App Refresh



Settings > Spok Mobile > Background App Refresh toggle ON

Not Applicable

Low Power Mode



Settings > Battery > Low Power Mode toggle OFF




Settings > Sounds > device volume is set under RINGER AND ALERTS

Keep the device volume on and set to a clearly audible volume


The term "toggle" refers to the following button in the iPhone's Settings menus:

Recommended iOS Device Settings for Spok Mobile (iOS 15+)

Spok Mobile with Focus Mode

The following steps are only required if Focus Mode is enabled on your iOS device.

  1. Enable Mute Switch Override in Spok Mobile. See Enabling and Disabling Mute Switch Override in Spok Mobile for more information.
  2. Navigate to Settings > Focus > Work > Apps on your iOS device.
  3. Add Spok Mobile to Allowed Apps.

Spok Mobile with Scheduled Summary

The following steps are only required if Scheduled Summary is enabled on your iOS device.

  1. Navigate to Settings > Notifications > Scheduled Summary > Apps in Summary.
  2. Toggle Spok Mobile OFF.

Disabling Spok Mobile Notifications on Apple Watches 

Spok Mobile does not support the Apple Watch. However, Spok Mobile notifications are automatically sent to the Apple Watch if the Watch is integrated with a system which uses Spok Mobile for iOS. This results in the notification appearing on both your Apple Watch and your non-Watch device. For information about how to disable automatic notifications on Apple Watches, see How to Disable Spok Mobile Notifications on the Apple Watch. For more detailed information about Apple Watches, please refer to Apple’s technical documentation.