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Spok Mobile Release Notes 4.5

Spok Mobile 4.5.0/Care Connect 1.9

New Features and Enhancements

App Features Summary

Many enhancements are available to users simply by having the 4.5 app. Users get even more when their app is supported by the 4.5 server environment.

  Feature New for iOS New for Android
Features that Require 4.5 Server Environment

(Users with the 4.5 app or newer supported by the 4.5 server will see these changes)

Spok Notification Framework



Security Enhancements



Independent 4.5 App Features

(All users with the 4.5 app will see these changes regardless of the server environment)

Notification Improvements



Expanded Fingerprint Access Functionality



*Non-GCM devices only

Spok Notification Framework

With Spok Mobile 4.5, Spok introduces the fully-secure Spok Notification Framework to provide a complete Spok Mobile experience for non-GCM Android devices such as the Zebra MC40.

Customer sites that have the Spok Notification Framework can support both non-GCM and GCM Android devices.  Non-GCM Android devices detect whether the Spok Notification Framework is configured at the customer site and automatically connect to it when detected. At customer sites with both GCM and non-GCM Android device users, the GCM devices will use GCM and the non-GCM devices will use the Spok Notification Framework. When a site activates or deactivates the Spok Notification Framework, the non-GCM devices will automatically update to use or not use the service.

Reminder: Non-GCM devices can use Spok Mobile without the Spok Notification Framework, but they do not receive notifications. 

Security Enhancements

TLS 1.2 Protocol - The entire Care Connect 1.9 solution, including Spok Mobile 4.5, uses TLS 1.2 for optimal end-to-end security. Legacy protocols may be disabled. 

Encrypted Information - Spok is committed to continually identifying ways to improve the security of our solutions in order to meet the needs of our customers. Spok Mobile 4.5 and Care Connect 1.9 include an added layer of encryption for information created during configuration that is used by web services to connect to the database.

MediCall Integration Authentication - A new authentication layer has been added for Spok Mobile integrations with the MediCall contact center suite. 

Expanded AlwaysOn Configuration Support 

The Spok Mobile 4.5 server environment supports an AlwaysOn configuration with all Care Connect 1.9 products. Beginning with version 4.4.1, the Spok Mobile server environment has supported an AlwaysOn configuration in Smart Suite and Smart Suite with Spok Messenger environments only. This expanded offering provides the advantages of AlwaysOn throughout Spok Care Connect.

Spok Mobile Message Monitoring

Spok Customer Support has increased capability to monitor each Spok Mobile message's journey through checkpoints in the Care Connect solution. If you experience message delivery issues, they will be able to more quickly pinpoint the issue and can share an Excel report with you to help with troubleshooting.

Notification Improvements - Spok Mobile 4.5 for iOS

More Notification Text - The Spok Mobile solution has been enhanced to always show the maximum amount of text in notifications as will be allowed by the device OS. Customers still have the option to disable text in notifications if that is necessary for the PHI regulations at their site.

Ability to Accept/Decline Alert Message from Notification - When a Spok Mobile alert-style message is received, using standard iOS functionality, you can accept or decline the message from the notification on the lock screen, the home screen, the notification center, or an Apple Watch.

Fingerprint Access Functionality Supported on More Devices - Spok Mobile 4.5 for Android

The use of a fingerprint as an access code for Spok Mobile 4.5 is supported on most Android devices running Android 6 or higher and all Samsung devices. The app detects whether the functionality is supported on each device and makes the Enable Fingerprint setting available on compatible devices. In past versions of the app, use of a fingerprint as an access code was limited to Samsung devices. 

Corrected Issues

Spok Mobile 4.5 Server

  • The Test Connection function in the Care Connect Suite Installer's Database Configuration dialog now tests for the mirror server.
  • Search by email now works on the Devices page. 
  • App users no longer see results when they search the % symbol.
  • Fixed the redirect link in the error message encountered by unauthorized users attempting to navigate to the mobile web.

Spok Mobile 4.5 for Android

  • Enhanced functionality so that newly uploaded profile pictures are resized automatically and show up throughout the app right away.

  • Fixed an issue that caused Android users to be unable to reply to messages that came from the contact center. This fix is effective for users associated to Spok Mobile server 4.4 and newer.

  • Fixed an issue that would cause a sender's device to display the incorrect Read status in addition to the Sending status when the recipient's device was offline.

Spok Mobile 4.5 for iOS

  • Fixed an issue that caused message senders to continue to see the Sent message status after the recipient had received the message notification, and the Delivered status only once the recipient opened the message. Now that the issue is fixed, message senders see the Delivered status as soon as the recipient receives the message notification.
  • Fixed an issue that caused problems when .heic files were attached to Spok Mobile messages. These files are now automatically converted to .jpeg files, eliminating issues for iOS and Android users.

System Requirements 

OS Version

Windows Server 2016 (64-bit)
(Nano and Essentials editions are NOT supported)

Windows Server 2012 R2

Database Version

Microsoft SQL Server 2016 (Standard or Enterprise)

Microsoft SQL Server 2014 (Standard or Enterprise)


See Spok Mobile Support and Compatibility for more details.