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Problems Accessing Spok Knowledge

Why are some links grayed out?

If you see a grayed-out link, this means you do not have access to that content. 

Why can't I sign in?

Many factors can cause this issue. Some examples include:

  • Incorrect password
  • Login credentials were not created correctly (including misspellings of username or password)
  • Username is not assigned to the correct permission group

If you need help with your Spok Knowledge access, reach out through the appropriate channel:

  • Spok Customer Community Member: Email support at or call (800) 420-9705.
  • Spok Employee: Open a Salesforce ticket. 
  • Spok Partners and Contractors: Contact your manager at Spok to follow up.