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Signing in to Spok Knowledge

This article contains steps to sign in to Spok Knowledge.

To use the Spok Knowledge site, you must be logged in. Note that logins do not work across browsers. If you clear your browser cache, you will need to sign in again when you access the site.

  1. To sign into Spok Knowledge, click the Sign in button.



    The Spok Knowledge login page displays.


     
  2. Enter your Email (or Login) and Password information:
  • If you are a member of the Customer Community, enter your Spok Customer Community credentials. 
  • If you are a Spok Employee, enter your Salesforce credentials.
  1. Verify that you are signed in by checking your username in the top right corner.


      
     

 


Signing Out

  1. To sign out of Spok Knowledge, click on your username.
  2. Choose the Sign out option.


     
  3. You receive a message stating you are signed out and your username is replaced with the Sign in option.

 


Why can't I sign in? What should I do?

Many factors can cause this issue. Some examples include:

  • Incorrect password
  • Login credentials were not created correctly (including misspellings of username or password)
  • Username is not assigned to the correct permission group

If you need help with your Spok Knowledge access, reach out through the appropriate channel:

  • Spok Customer Community Member: Email Support at Technical.Support@spok.com or call (800) 420-9705.
  • Spok Employee: Open a Salesforce ticket. 
  • Spok Partners and Contractors: Contact your Manager at Spok to follow up.