Performing Basic Tasks

Deleting a Message

To delete an individual message in a chat, perform the following steps:

1. In the application, access the Messages screen. The Messages screen displays.

2. On the message that you would like to delete, slide your finger from right to left. The Delete button displays.

3. Click Delete. The message is deleted.

Deleting All Messages

To delete all of the messages in the application, perform the following steps:

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. In the drawer, click the Settings option. The Settings screen displays.

3. In the Settings screen, choose the Delete All Messages option. A warning dialog displays.

4. Click the Delete All Messages option. All of your messages are deleted from the application.

The password that is linked to your Spok Mobile registration username is included in the email message you receive from Spok. If you lose your password, the email can be re-sent to your email address.

You can re-send the registration email that includes your registration password before you register your device as well as after you have already registered your device.

Accessing Your Registration Password When Not Registered

You can request that an email is sent to you with your username and password information for Spok Mobile when your device is not currently registered.

1. Access the Spok Mobile application. If your device is not registered, the Registration screen displays.

2. In the Username field, enter your username. Please note that a password cannot be sent to you unless you enter the valid username for your account.

3. Click the Forgot password? link. The Forgot Password screen displays.
4. Click Generate One Time Password. You receive an email with a temporary password.

5. Navigate to the email, then enter the one time password you received in the One Time Password field.
6. In the New Password field, enter the new password.
7. In the Confirm Password field, re-enter the password that you entered in the New Password field.

8. After the desired changes are made, tap Save. The changes are saved. 

Accessing Your Registration Password When Registered

You can request that an email is sent to you with your username and password information for Spok Mobile when your device is already registered.

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. In the drawer, click the Settings option. The Settings screen displays.

3. In the Settings screen, choose the Registration option. The Registration screen displays.

4. On the Registration screen, enter your username, then click the Forgot password? link. The Forgot Password screen displays.
5. Tap Generate One Time Password. You receive an email with a temporary password.

6. Navigate to the email, then enter the one time password you received in the One Time Password field.
7. In the New Password field, enter the new password.
8. In the Confirm Password field, re-enter the password that you entered in the New Password field.

9. After the desired changes are made, tap Save. The changes are saved. 

If you are registered at more than one site, you can choose which site to use as your active location. This allows you to have access to information like contacts and on call schedules for all of the sites you are registered to.

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. In the drawer, click the name of your current active site location. A list of other available sites to which you are registered displays.

3. From the list of available sites, choose the desired site. The chosen site displays in the drawer.

4. After the desired site is chosen, click Done . The site is chosen.

You can choose a status that represents your availability to other users:

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. In the Status field in the drawer, choose the status that is being displayed. Additional available statuses display.

3. Choose the desired status from the list of available statuses. The chosen status displays in the drawer and remains as your availability status until you manually change the status. 

You can refresh your Messages screen to ensure that the most recent messages are received on the device and are being displayed.

1. In the Spok Mobile application, access the Messages screen. The Messages screen displays.

2. Drag and drop from the top of the Messages screen to the bottom of the screen. The Pull to get messages text displays, indicating that the application is in the process of refreshing your messages. 

Information to help you set up, use, and troubleshoot the Spok Mobile application can be found by clicking the Help link in the application’s drawer. When this option is clicked, you are taken to a web browser that includes text and videos on how to perform specific tasks within the application.

1.In the Spok Mobile application, click the drawer button. The drawer displays.

2.Choose the Help option. A web page displays, showing the available help content for the Spok Mobile product.

To access information on additional product features, perform the steps below.

1. In the Spok Mobile application, click the drawer button. The drawer displays.

2. Click the Spread the Word option. You are taken to a web browser that displays information on additional product features.

Chat bubble message text can be copied from the original message. When message text is copied, the text is copied to the Spok Mobile clipboard, which allows you to paste that message text to other locations in the Spok Mobile application. Please note that the text can only be pasted to other locations within the Spok Mobile application; the text cannot be pasted to locations outside of the application.

Copying Message Text from a Chat Bubble

To copy message text from a chat bubble, perform the following steps:

1. Access the message text that you would like to copy. The message text displays.

2. Long press on the text that you would like to copy. The Copy Text option displays.

3. Choose the Copy Text option. The message text is copied to Spok Mobile’s clipboard.
4. Access the location in the application where you would like to paste the copied message text.

5. Long press in the location where you would like to post the copied message text. The Paste option displays.

6. Choose the Paste option. The message text is pasted into the chosen area.

Copying Message Text from the Messages Screen

To copy message text from the Messages screen, perform the following steps:

1. In the Messages screen, access the message text you would like to copy. The message displays.

2. On the message you would like to copy, swipe from right to left. Options display.

3. Choose the Copy option. The message text is copied to Spok Mobile’s clipboard.

4. Access the location in the application where you would like to paste the copied message text.

5. Long press in the location where you would like to paste the copied message text. The Paste option displays.

6. Choose the Paste option. The message text is pasted into the chosen area.

Message text and message attachments can be forwarded to other message recipients. Forwarding message text and attachments allows you to quickly and easily send an exact copy of these items to another recipient in a Spok Mobile message.

Forwarding Message Text and Attachments from a Chat Bubble

Message text can be forwarded from a chat bubble to other message recipients in the Spok Mobile application.

1. Access the message text that you would like to forward. The message text displays.

2. Long press on the text that you would like to forward. The Forward option displays.

3. Choose the Forward option. A Compose screen displays with the forwarded text automatically populated in the screen.

4. Add any desired message recipients. For detailed information on how to add message recipients to messages, please refer to “Sending Messages” on page 90.
5. Add any desired attachments. For detailed information on how to add message recipients to messages, please refer to “Sending Messages” on page 90.
6. Click Send to send the forwarded text.

Forwarding Message Text and Attachments from the Messages Screen

Message text can be forwarded from the Messages screen to other message recipients in the Spok Mobile application.

1. In the Messages screen, access the message text you would like to forward. The message displays.

2. On the message you would like to forward, swipe from right to left. Options display.

3. Choose the Forward option. A Compose screen displays with the forwarded text automatically populated in the screen.

4. Add any desired message recipients. For detailed information on how to add message recipients to messages, please refer to “Sending Messages” on page 90.
5. Add any desired attachments. For detailed information on how to add message recipients to messages, please refer to “Sending Messages” on page 90.
6. Click Send to send the forwarded text.